News

A Regular Service For Your Computer Will Give You Peace of Mind (22/3/2012)

We recently received a family PC on which the antivirus protection license had been allowed to lapse some months ago. Unfortunately this led to the computer being killed by viruses. There was nothing for it but to wipe the hard drive and reload Windows. This is an expensive job.

Last week we received a Mum's laptop that had been dropped by her daughter. We tried to get the data off the hard drive but it was impossible. All data was lost.

Its stories like these that have prompted Finch Computers to start a Regular Service Plan. Its purpose is to setup good antivirus and backup apps and check your computer regularly to prevent disasters like these from happening. Features Include:

• Plan starts from just £8 per month.
• We cater to all budgets.
• Big Discounts for multiple computers.
• Remedial Work Discounted by 20% below Our Normal Rate.
• Backups are automatic.
• Up to 10GB Online Backup FREE.
• Up to 1TB Online Backup.
• Online backup includes automatic syncing of files to other computers, tablets and smart phones.
• Checkup can be Monthly, Annual or anything in between.
• We only install the best antivirus programs.
• There is no need for us to come to your home as all work is done over the internet.

To find out more, go to our Regular Service page.

Customers Impressed with Finch Remote Help (7/3/2012)

Finch Computers started offering help over the internet in February. In practise it has meant quicker and cheaper repairs and problem diagnoses which has pleased our customers. Here are some examples of the work we've done over the internet in the last month:

• New customer in Hurst was unable to receive emails. BT support was unable to help. We found and fixed problem in 1/2 an hour.
• MS Word was running very slowly. We found a corrupted template which we fixed in 15 minutes.
• A vital document had been accidentally deleted. We found the document in a backup archive and restored it.
• Office365 passwords had expired without warning. We logged into the offending accounts and reset the passwords.
• A customer needed to know why they couldn't print anything. We established that the printer was broken irreperably and arranged the purchase and delivery of a new one.
• A PC kept behaving strangely. We were able to test for virus infection, hard drive and RAM problems.
• Ran file backup jobs on file server manually after scheduled jobs had failed.
• We enabled a laptop to link to a Quickbooks company file located on a server.

To find out more, go to our Online Help page.

Of course not all problems are fixable over the internet, and if your computer problem requires you to drop off your computer or you wish us to visit you, we are more than happy to do provide hands on help.

Finch Computers Can Fix Many Computer Problems Over The Internet (1/2/2012)

Finch Computers is now able to offer many services over the internet. This means that if you prefer, you no longer have to bring your computer to our office for issues such as:

• Virus or spyware infection where internet access is possible either in normal mode or in Safe Mode with networking (if you don't know this, we can help you find out)
• Your computer is running slowly and you think it needs a good tuneup
• You can no longer send or receive emails
• You can no longer print to your network printer
• Diagnosis of problems including random blue screen errors as long as internet connection is still possible
• Lots of other issues not requiring the repair, replacement or upgrade of physical components

To find out more, go to our Online Help page.

If you would rather bring your computer in to the office anyway, we will be very happy to see you. For a more detailed explanation of how we can help with your computer issues over the internet either click here or call us on 0118 979 3490.

Finch Computers Now In Wokingham Town Centre (1/4/2011)

We are now at 30 Rose Street, immediately opposite the Marks & Spencers Car Park. There is also free 30 minute parking right outside the office. So you can drop your computer off or pick it up while shopping in the town. The extra bench space in our new, much larger office will help us to deal with your computer issues even more rapidly.

We offer the following services:

• PC and laptop maintenance and repair including virus removal, faulty part replacement, data transfer;
• We custom build PCs to your specifications;
• Home and office network setup and maintenance;
• Computer Equipment Supply - we have good relationships with local suppliers which means that we can deliver servers, printers, routers, hard drives etc quickly and cheaply;
• Upgrade Vista to Windows 7

Custom Windows 7 PCs Built To Order (1/11/2009)

Since Microsoft released Windows 7 in October 2009, the demand for us to build new PCs for our customers with Windows 7 installed has increased 10 fold. We are as impressed with Windows 7 as other commentators so if you have been putting off getting a new computer because you didn't like Windows Vista, now is the time to get us to build you that new PC. For more details click here

Call us on 0118 979 3490 for a quote.

Typical Residential Problems Encountered

• A computer has become frustratingly slow;
• A computer suffers a blue screen error while starting up;
• A computer can't connect to the internet.

Call us on 0118 979 3490 if you are experiencing these or any others problems with your computer.

Typical Solutions Provided to Businesses

• Installation of server, router, switch and cabling for office with six workstations;
• Setup of paperless office including equipment installation and staff training;
• Setup file and printer sharing in home office
• Collection and disposal of unwanted computer equipment

Call us on 0118 979 3490 if your business has these or any similar requirements.